What is the URL Omatic Applications Call When Attempting to Validate a License?

Solution ID: 780192
Product: ImportOmatic, List Management, FindOmatic, SegmentOmatic, RecordRadar, EventOmatic, ActionOmatic, QueryOmatic, ScoreOmatic, MergeOmatic, PostOmatic
Published: 11/20/2015
Description: This solution describes the URL that applications call when attempting to validate a license
Environment: All
Version: All

Answer:

Every time the application launches, it needs to "phone home" to look for updates, and to verify licensing. If it cannot reach our servers, it will not function.

The aforementioned "phone home", and all other non-secure traffic, goes out as traffic on Port 443 with SSL. This type of traffic on Port 443 is often blocked, and in these cases an exception will need to be made for the application(s).  Some of the places we see this traffic get blocked are: proxy servers, firewalls (local to the workstation, as well as at the network level), virus scanners (local and network), and routers.

Omatic applications reach out to this URL: https://subscriptionservices.omaticsoftware.com

This URL points to Windows Azure services, therefore it will not have a static IP address. Depending on the your geographical location, and the Azure server loads, the resolving IP Address may be different every time it is called. As a result IT administrators will need to allow the traffic through by name.

Like the other cloud services Microsoft publishes a list of IP address for its services but warns they can be changed at any time without notice: 
https://www.microsoft.com/en-us/download/details.aspx?id=41653

Make sure you can browse to: https://subscriptionservices.omaticsoftware.com/licenseservice.svc


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